Store Policies

Payment Options

We accept the following payment methods:

Visa Mastercard   PayPal

All credit card charges will appear as Suzysbeauty.com.

 

Note: When you place your order with a credit or debit card, only an authorization hold will be placed on your credit/debit card account. The charge will be completed and funds withdrawn from your account when we ship your purchase. If you pay using PayPal, funds will be deducted from your PayPal account at checkout.

 

No personal checks please.

 

Changes to and Cancellation of Orders

Requests for changes to or cancellation of orders will be accepted up to 4 business hours following your order. Our business hours are Monday through Friday, 8:00am-5:00pm (Pacific). Orders placed on Saturday or Sunday will be processed on Monday, and requests for cancellations/changes must be received within the first 4 business hours of that Monday.

Cancellation requests received outside of 4 business hours following your order will be treated as a Return and will be subject to a 20% restocking fee.

Refused and undeliverable packages will also be treated as a Return and will be subject to a 20% restocking fee.

  

Return Policy

We gladly accept returns on all eligible products (see below). Our return policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We do not sell refurbished or previously owned products therefore, in order to return these products to the manufacturer, a 20% restocking fee will be applied for all returned merchandise. Once the restocking fee is applied, remaining balance will be refunded to the payment method submitted with your original order.

It may take 4-5 business days for your exchange/return to reach the Suzy's Beauty Distribution Site. Once it is received and inspected (usually within 2 business days of receipt) your refund will be processed and automatically applied to your original payment method. We will also notify you of the approval or rejection of your refund. Please note that, depending on your credit card company, it may require an additional 2-10 business days for your credit to post to your account.

 

Exchange or Return Product Eligibility

Eligible Products:

  • In original, factory condition (unopened, unaltered, unworn, undamaged, and with tags attached) and in original packaging.
  • Odor-Free (Any odors on the product will render the product ineligible for exchange)
  • Item(s) must be returned within 15 days of receiving your original order.

Ineligible Products:

  • Costume/Cosplay and Broadway/Character wigs, beards, mustaches, any facial hair products, last call or clearance items, discontinued items, care products, accessories, liquids, special order items and wholesale orders.

If your product is ineligible for exchange or return, we will email you the option of:

  • Returning the item(s) to you at your cost

Ineligible item(s) will be automatically donated 30 days after receipt.

 

NOTE: A wig hygiene guard is provided with every wig order for use when trying on the wig. Use of this guard helps to maintain the product's eligibility for exchange/return.

 

Backorders

Occasionally backorders occur when requests for a particular item exceed available inventory.

If a backorder occurs on your ordered product, we will contact you via email with the estimated arrival date of your product and you will be given the option to: (1)select a new item, (2) request to be placed on a priority waitlist to receive the product once it becomes available for shipment (please note we will complete the charge to the payment method used with your original order), or (3) cancel the original order.
We will promptly ship item(s) once they become available with the original Shipping & Handling method selected.
For more information, please e-mail us. 

 

Sales Tax

Certain states in the US mandate online sales tax. If you are shipping to these states, the appropriate charges will be added to your order total and displayed on your final order confirmation.

 

Discounts

Discounts and coupons are limited to one per order.

 

Fraud & Theft

CREDIT CARD FRAUD AND THEFT OF OUR MERCHANDISE WILL BE PROSECUTED.

 

Policy Changes

Suzysbeauty.com reserves the right at our discretion to make changes to these policies without notice. Please check this page periodically for changes.

Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.