We accept the following payment methods:
All credit card charges will appear as Suzysbeauty.com.
Note: When you place your order with a credit or debit card, only an authorization hold will be placed on your credit/debit card account. The charge will be completed and funds withdrawn from your account when we ship your purchase. If you pay using PayPal, funds will be deducted from your PayPal account at checkout.
No personal checks please.
Requests for changes to or cancellation of orders will be accepted up to 4 business hours following your order. Our business hours are Monday through Friday, 8:00am-5:00pm (Pacific). Orders placed on Saturday or Sunday will be processed on Monday, and requests for cancellations/changes must be received within the first 4 business hours of that Monday.
Cancellation requests received outside of 4 business hours following your order will be treated as a Return and will be subject to a 20% restocking fee.
Refused and undeliverable packages will also be treated as a Return and will be subject to a 20% restocking fee.
We gladly accept returns on all eligible products (see below). Our return policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We do not sell refurbished or previously owned products therefore, in order to return these products to the manufacturer, a 20% restocking fee will be applied for all returned merchandise. Once the restocking fee is applied, remaining balance will be refunded to the payment method submitted with your original order.
It may take 4-5 business days for your exchange/return to reach the Suzy's Beauty Distribution Site. Once it is received and inspected (usually within 2 business days of receipt) your refund will be processed and automatically applied to your original payment method. We will also notify you of the approval or rejection of your refund. Please note that, depending on your credit card company, it may require an additional 2-10 business days for your credit to post to your account.
If your product is ineligible for exchange or return, we will email you the option of:
Ineligible item(s) will be automatically donated 30 days after receipt.
Occasionally backorders occur when requests for a particular item exceed available inventory.If a backorder occurs on your ordered product, we will contact you via email with the estimated arrival date of your product and you will be given the option to: (1)select a new item, (2) request to be placed on a priority waitlist to receive the product once it becomes available for shipment (please note we will complete the charge to the payment method used with your original order), or (3) cancel the original order.
Discounts and coupons are limited to one per order.
CREDIT CARD FRAUD AND THEFT OF OUR MERCHANDISE WILL BE PROSECUTED.
Suzysbeauty.com reserves the right at our discretion to make changes to these policies without notice. Please check this page periodically for changes.Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.